RETURN AND SATISFACTION POLICIES: Most products come with a 48 hour inspection period that begins with the date and hour the item is delivered. During that period, you many return the merchandise to NCM (North Coast Music) for a full refund, less all actual freight costs incurred. Notify us by email that you wish to return the item within this 48 hour period and we will give you specific return instructions and an RMA number. No returns will be accepted without this RMA number or after the 48 hour period is completed. The product must be returned undamaged, unmodified, in new condition, in all original packaging, freight prepaid, and fully insured. See return exclusions below. We reserve the right to impose a 15% restocking fee plus freight on refused shipments or canceled orders.

Defective Merchandise: For the first 10 days of ownership, NCM will first determine if there a simple fix (like changing a tube in an amp) that might correct the problem, and supply the needed parts to you at no cost. If this does not correct the defect to your satisfaction, NCM will either replace the item free of charge or pick the item up and provide a full refund to the customer - whichever option NCM elects. After ten days, claims for defective merchandise will be remedied by referal to the manufacturer's warranty service centers. No exchanges are accepted after ten days have passed.

When your merchandise arrives, inspect the package closely for damage before you sign the shipper's paperwork. If necessary, you may ask the shipper to wait while you unpack and inspect your merchandise. If damaged, you may either refuse the package and have it sent back to North Coast Music, or if you decide to accept the package, you should indicate, in writing, that the package was delivered with some shipping damage before signing the shipper's paperwork. All claims for shortages and reports of cosmetic defects must be reported to NCM within 48 hours of arrival, so please inspect your shipment promptly.

Some items offered for sale in the NCM web site offer free or partially subsidized shipping. If returned, the customer is responsible to reimburse NCM for our actual and total shipment costs plus you must prepay the return freight charges.

We do not accept returns or give refunds on the following, as also noted in the online sales descriptions of these items: Vinyl, grill cloth, pipings, and moldings. Electronic parts, schematics, speakers and speaker repair parts. Amp covers and road cases. Special order guitars and amps (the item description online or on your receipt will indicate if your purchase is a special order item). Vox licensed speaker enclosures made by NCM.