RETURN AND SATISFACTION POLICIES: In these policies, the rights and obligations of both North Coast Music and its customers regarding returns, exchanges, and refunds are clearly stated in simple language. These return and satisfaction policies will apply, as stated below and without modification, to all items sold by North Coast Music. It is suggested that you read these policies carefully prior to purchase.

Returns - Most products come with a 48 hour inspection period that begins with the date and hour the item is delivered. During that period, you many return the merchandise to NCM (North Coast Music) if not satisfied, for a full refund, less all actual freight costs incurred. Notify us by email that you wish to return the item within this 48 hour period and we will give you specific return instructions and an RMA number. No returns will be accepted without this RMA number or after the 48 hour period is completed. The product must be returned undamaged, unmodified, in new condition, in all original packaging, freight prepaid, and fully insured. The customer shall assume all risk for loss or damage while the product is in return transit to North Coast Music. There are some items that are excluded, please see those return exclusions below. Due to the significant merchant costs of credit card fees, we reserve the right to impose a 15% restocking fee plus all freight charges on refused shipments or orders placed and then canceled prior to shipment.

Shortages and Cosmetic Defects - All claims for shortages or reports of cosmetic defects must be reported to NCM within 48 hours of delivery, so please carefully inspect your shipment immediately upon arrival. North Coast Music will not any accept or adjust claims against shortages, cosmetic issues, blemishes, or finish issues after the first 48 hours of ownership have passed.

Shipping Costs - The customer pays all shipping costs to and from North Coast Music on returned items, excepting those items that North Coast Music determines to be defective. Please read the "Defective Merchandise" clause of the Returns and Satisfaction Policies for more information regarding shipping costs on defective items.

Some items offered for sale in the NCM web site offer free or partially subsidized shipping. If returned, the customer is responsible to reimburse NCM for our actual and total shipment costs plus you must prepay the return freight charges.

Defective Merchandise: For the first 10 days of ownership, NCM will first determine if there a simple fix (like changing a tube in an amp) that might correct the problem, and supply the needed parts to you at no cost. If this does not correct the defect to your satisfaction, NCM will either pick up and replace the item free of charge or pick the item up and provide a full refund to the customer - whichever option NCM elects. After ten days, all claims for defective merchandise will be remedied by referal to the manufacturer's warranty service centers. No exchanges are accepted after ten days have passed.

Damaged Shipments - When your merchandise arrives, inspect the package closely for damage before you sign the shipper's paperwork. If necessary, you may ask the shipper to wait while you unpack and inspect your merchandise. If damaged, you may either refuse the package and have it sent back to North Coast Music, or if you decide to accept the package, you should indicate, in writing, that the package was delivered with some shipping damage before signing the shipper's paperwork.

Return Exclusions - We do not accept returns, give refunds, or exchanges in any circumstance for the following, as also noted in the online sales descriptions of these items: Vinyl, grill cloth, pipings, and moldings. Electronic repair parts (including, but not limited to transistors, transformers, switches, reverb pans, guitar pickups, potentiometers, pilot lamp assemblies, etc), repair schematics, speakers and speaker repair parts. Amp covers and road cases. Vox licensed speaker enclosures made by NCM.

Consequential Damages - North Coast Music will not be held responsble for consequential damages, including loss of profit or revenue from the failure of a product sold by North Coast Music to perform as expected.

Special Order Amps - Special order amps (including amps that have a cosmetic modification or baltic birch baffle upgrade installed by North Coast Music) have a restocking fee if canceled or returned for refund. A restocking fee is necessary as these amps were specially modified by North Coast Music per the customer's order. The item description in the online NCM web offering for such items or the product description on your receipt will indicate if your purchase is a special order item. The following restocking fees, plus shipping costs both to the customer and back to North Coast Music, apply on return of these amps within the 48 hour inspection period.

These restocking fees do not apply to defective items exchanged in kind within the first ten days of ownership, as noted in the "Defective Merchandise" statement above.