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RETURN AND SATISFACTION POLICIES: Most products come with a 72 hour inspection period that begins with the date and hour the item is delivered. During that period, you many return the merchandise to NCM (North Coast Music) if not satisfied, for a refund, less an 8.5% resttocking fee and a deduction for the actual shipping costs incurred in sending the item to you. You are also responsible to pay the costs of return shipping to North Coast Music. Notify us by email that you wish to return the item within this 72 hour period No returns will be accepted after the 72 hour period is completed.

Returned items must be returned undamaged, unmodified, in new condition, in all original packaging, freight prepaid, and fully insured. We impose a 15% restocking fee (minimum of $5.00) plus all freight charges on unauthorized returns or refused shipments.

International Shipments: International shipments are sent by USPS First Class Mail using the "Reverb Safe Shipping" system. Reverb offers full protection against loss or damage on international parcels using their "Safe Shipping" shipping program. International packages may take take as few as two weeks or as many as eight weeks to deliver, depending on the country. The customer is responsible for the payment of any applicable import or VAT taxes. You are responsible for any unpaid duties, VAT or import taxes upon delivery.

Shortages and Cosmetic Defects: All claims for shortages or reports of cosmetic defects must be reported to NCM within 48 hours of delivery, so please carefully inspect your shipment immediately upon arrival.

Defective Merchandise:
If an item purchased from North Coast Music develops a manufacturing defect within the first 10 days of ownership, NCM will either pick up and replace the item free of charge or pick the item up and provide a full refund to the customer - whichever option NCM elects. After ten days, all claims for defective merchandise will be remedied by referal to the manufacturer's warranty service centers. No refunds will be issued or exchanges accepted after these ten days have passed.

Damaged Shipments: When your merchandise arrives, inspect the package closely for damage before you sign the shipper's paperwork. If damaged, you may refuse the package for return. You also may accept the package for further inspection by noting on the shipper's documents that the package was delivered damaged.

Return Exclusions: We do not accept returns, give refunds, or exchanges in any circumstance for the following: Vinyl, grill cloth, pipings, and moldings. Electronic repair parts, amplifier foot switches, guitar/bass strings, schematics, speakers and speaker repair parts. Amp covers and road cases. Vox licensed speaker enclosures made by NCM.

Consequential Damages: North Coast Music will not be held responsible for consequential damages, including loss of profit or revenue from the failure of a product sold by North Coast Music to perform as expected.

Errors and Omissions: North Coast Music makes every effort to ensure that the product prices in our web sites are correct. Nonetheless, it is possible that an occasional mistake in pricing could happen due to human error. North Coast Music will not be obligated to honor such pricing errors.






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North Coast Music
"The American Home of the British Invasion"
Cudahy WI 53110
We offer online and email service only



URL: /www.northcoastmusic.com

VOX is a registered trademark of VOX Amplification, Milton Keynes UK.
Hofner is a registered trademark of Hofner, Hagenau Germany.
Marshall is a registered trademark of Marshall Amplification plc, Milton Keynes UK
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