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RETURN AND SATISFACTION POLICIES: Most products come with a 48 hour inspection period that begins with the date and hour the item is delivered. During that period, you many return the merchandise to NCM (North Coast Music) if not satisfied, for a full refund, less all actual freight costs incurred. Notify us by email that you wish to return the item within this 48 hour period for specific return instructions and an RMA number. No returns will be accepted without this RMA number or after the 48 hour period is completed.

Returned items must be returned undamaged, unmodified, in new condition, in all original packaging, freight prepaid, and fully insured. We impose a 15% restocking fee (minimum of $5.00) plus all freight charges on unauthorized returns or refused shipments.

International Shipments: International shipments are sent by USPS First Class Mail and insured to full replacement value by Reverb Safe Shipping. Delivery may take take as little as seven days to as much as to four weeks depending on the country. You are responsible for the payment of import duties and taxes upon delivery.

Shortages and Cosmetic Defects: All claims for shortages or reports of cosmetic defects must be reported to NCM within 48 hours of delivery, so please carefully inspect your shipment immediately upon arrival.

Defective Merchandise:
If an item purchased from North Coast Music develops a manufacturing defect within the first 10 days of ownership, NCM will either pick up and replace the item free of charge or pick the item up and provide a full refund to the customer - whichever option NCM elects. After ten days, all claims for defective merchandise will be remedied by referal to the manufacturer's warranty service centers. No refunds will be issued or exchanges accepted after these ten days have passed.

Damaged Shipments: When your merchandise arrives, inspect the package closely for damage before you sign the shipper's paperwork. If damaged, you may refuse the package for return. You also may accept the package for further inspection by noting on the shipper's documents that the package was delivered damaged.

Return Exclusions: We do not accept returns, give refunds, or exchanges in any circumstance for the following: Vinyl, grill cloth, pipings, and moldings. Electronic repair parts, amplifier foot switches, guitar/bass strings, schematics, speakers and speaker repair parts. Amp covers and road cases. Vox licensed speaker enclosures made by NCM.

Consequential Damages: North Coast Music will not be held responsible for consequential damages, including loss of profit or revenue from the failure of a product sold by North Coast Music to perform as expected.

Errors and Omissions: North Coast Music makes every effort to ensure that the product prices in our web sites are correct. Nonetheless, it is possible that an occasional mistake in pricing could happen due to human error. North Coast Music will not be obligated to honor such pricing errors.






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North Coast Music
"The American Home of the British Invasion"
Cudahy WI 53110
We offer online and email service only



URL: /www.northcoastmusic.com

VOX is a registered trademark of VOX Amplification, Milton Keynes UK.
Hofner is a registered trademark of Hofner, Hagenau Germany.
Marshall is a registered trademark of Marshall Amplification plc, Milton Keynes UK
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